---
title: "Orders without a delivery date"
description: "Checkout links, chats and AI shopping agents can reach checkout without a required date. Choose whether checkout blocks those orders or accepts them, tags them os-date-pending and lets the customer pick the date afterwards."
contentType: "docs"
locale: "en"
localized: true
source: "https://orderrules.com/docs/delivery/orders-without-a-delivery-date"
slug: "delivery/orders-without-a-delivery-date"
---
**Your store always asks for a required date before checkout. But orders from checkout links, chats and AI shopping agents skip your store, so they can reach checkout without one.** Choose what happens:

OrderRules → **Delivery Dates** → **Orders & fulfillment** → **When a required date is missing at checkout**.

| Setting | What happens |
|---|---|
| **Block the order (recommended)** | Checkout asks the customer to go back and choose a date. Orders from links and agents that can't choose one are lost. |
| **Accept the order and tag it "os-date-pending"** | Checkout accepts the order and tags it **os-date-pending**. The customer can pick the date on the thank-you page, or on the order status page once signed in to their account ([add the Delivery date block](/docs/delivery/delivery-date-after-order)), or you agree one with them. |

A date that *is* chosen is always checked: closed days, blackout dates and full days are still blocked. No capacity is booked until the order has a date.

Accepting needs permission to update orders; Shopify asks the first time.

## Find orders that need a date

Shopify admin → **Orders** → search or filter by the tag **os-date-pending**. The tag is removed when the customer picks a date. It's added whether or not [order tagging](/docs/delivery/order-auto-tagging) is on.

## Remind customers in the order confirmation email

Click **Copy snippet** and paste it into Shopify admin → **Settings** → **Notifications** → **Order confirmation**. Orders without a date get "One more step: choose your delivery date." with a link to the order status page. The customer needs to **sign in to their account** on that page to see and pick the date, so say so in the email if you edit the wording. Most customers pick the date right away on the thank-you page.

## Related

- [Delivery date after the order](/docs/delivery/delivery-date-after-order) · [Checkout links with a delivery date](/docs/delivery/checkout-links-with-delivery-date) · [AI shopping agents and custom storefronts](/docs/delivery/ai-shopping-agents-and-headless)
- [Checkout protection](/docs/delivery/checkout-protection)