---
title: "Automatic Counter Resets"
description: "How OrderRules automatically resets your order counters at the right time so you never have to do it manually."
contentType: "docs"
locale: "en"
localized: true
source: "https://orderrules.com/docs/order-limits/auto-reset"
slug: "order-limits/auto-reset"
---
## Set It and Forget It

OrderRules resets your order counters automatically. You never need to manually clear a count or remember to flip a switch.

## When Resets Happen

### Daily Reset
- **When:** Midnight in your store's timezone
- **What resets:** The daily order counter goes back to zero
- **Processing time:** Takes one to two minutes after midnight

### Weekly Reset
- **When:** Midnight at the start of Monday (Sunday night turning into Monday)
- **What resets:** The weekly order counter goes back to zero

### Monthly Reset
- **When:** Midnight on the 1st of each month
- **What resets:** The monthly order counter goes back to zero

### Reset schedule

| Counter | Resets | Note |
|---|---|---|
| Daily | Midnight, store timezone | Takes 1–2 minutes to process |
| Weekly | Midnight entering Monday | Sunday night into Monday |
| Monthly | Midnight on the 1st | — |

An order at 23:59 counts to today; one at 00:01 counts to the new day. A shopper who starts checkout before midnight and finishes after still goes through — blocking someone mid-checkout would be unfair.

## Your Timezone Matters

All resets are based on the timezone configured in your OrderRules settings. If your timezone is set to America/New_York, midnight means midnight Eastern Time.

**To check or change your timezone:**

1. Go to **Settings**
2. Find the **Timezone** section
3. Select your correct timezone from the dropdown
4. Click **Save**

If your timezone is wrong, resets will happen at unexpected times. This is the most common cause of "my counter did not reset" issues.

## Edge Cases

**Order placed at 11:59 PM:** Counts toward the current day's limit.

**Order placed at 12:01 AM:** Counts toward the new day's limit.

**Customer in checkout at midnight:** If a customer starts checkout before midnight and finishes after, the order goes through. This is intentional -- it would be unfair to block someone mid-checkout.

## What If a Reset Does Not Happen

If your counter does not reset as expected:

1. **Verify your timezone** -- this solves most issues
2. **Wait a couple of minutes** -- resets can take one to two minutes to process
3. **Refresh the dashboard** -- the display may need a manual page reload
4. **Contact support** at support@orderrules.com if the issue persists, and include your store URL and which limit did not reset

## Manual Resets

There is no manual reset button in the app. If you need an immediate reset (for example, after testing), contact support@orderrules.com and we will handle it for you.

## Related

- [Daily Order Limits](/docs/order-limits/daily-order-limits)
- [Weekly and Monthly Caps](/docs/order-limits/weekly-monthly-caps)
- [Counter Not Resetting](/docs/troubleshooting/counter-not-resetting)