---
title: "Capacity Alert Emails"
description: "Get email notifications when your store approaches or reaches its daily, weekly, or monthly order limit. Included on the Pro and Advanced plans."
contentType: "docs"
locale: "en"
localized: true
source: "https://orderrules.com/docs/order-limits/email-alerts"
slug: "order-limits/email-alerts"
---
## Know Before You Hit the Limit

OrderRules can send you email alerts when your order count approaches a daily, weekly, or monthly limit. This gives you time to prepare before orders are blocked. Email alerts are included on the Pro and Advanced plans.

## How to Set Up Alerts

1. Go to **Settings** in the app
2. Scroll to the **Notification Settings** section
3. Enter your address in **Notification email**
4. Choose your **Alert threshold** (for example, 85%)
5. Set the **Notification cooldown** (for example, 60 minutes)
6. Click **Save**

## Alert Types

### Approaching Capacity (Warning)

Sent when your order count reaches the percentage you configured.

```
Subject: ⚠️ 86% of your daily order limit used

Your daily order limit is at 86% (43 of 50).
New orders will be blocked automatically once you hit 50.
```

### Limit Reached (100%)

Sent when your limit is fully hit and orders are now blocked.

```
Subject: Daily order limit reached — new orders paused

Your daily order limit of 50 has been reached.
New orders are paused until the limit resets.
```

### The two alert types

| Alert | Fires at | What it tells you |
|---|---|---|
| Approaching capacity | Your configured threshold (e.g. 85%) | You have room left, but not much — time to prepare |
| Limit reached | 100% | Orders are blocked now, until the counter resets |

Both go to your notification email. The cooldown sets a minimum gap between any two alerts, so a busy hour doesn't generate a stream of near-identical emails.

## Choosing a Threshold

You can pick 70%, 75%, 80%, 85%, 90%, or 95%.

- **70%** -- early warning with plenty of time to react
- **80%** -- balanced (this is the default)
- **95%** -- last-minute heads-up with fewer notifications

Pick a threshold that gives you enough time to adjust if needed, without creating unnecessary noise.

## Cooldown Period

The cooldown prevents you from getting flooded with emails during a busy rush. After an alert is sent, no new alerts will fire for the duration of the cooldown -- including the 100% alert. Set it to 0 for no cooldown.

```
Cooldown: 60 minutes

10:00 AM: 85% reached -- alert sent
10:30 AM: 90% reached -- no alert (cooldown active)
11:00 AM: Cooldown expires
11:10 AM: 98% reached -- alert sent
```

The default is 60 minutes. You can set 0 to 240, in steps of 15.

## Multiple Recipients

The **Notification email** field takes one address. To alert several people, use a shared inbox or a group address that forwards to your team:

```
orders@example.com
```

## Testing Your Setup

After saving your notification settings, click **Send test email** to verify delivery. Check your inbox and spam folder.

If you do not receive the test email, double-check the address for typos and add the OrderRules sender to your contacts.

## Related

- [Capacity Alerts](/docs/notifications/capacity-alerts)
- [Daily Order Limits](/docs/order-limits/daily-order-limits)
- [Daily Summary Email](/docs/notifications/daily-summary)