---
title: "Counter Not Resetting"
description: "Troubleshoot issues where your daily, weekly, or monthly order counter does not reset as expected."
contentType: "docs"
locale: "en"
localized: true
source: "https://orderrules.com/docs/troubleshooting/counter-not-resetting"
slug: "troubleshooting/counter-not-resetting"
---
## My Counter Did Not Reset

If your order counter still shows yesterday's number after midnight, or your weekly count did not clear on Monday morning, the most likely cause is a timezone mismatch.

## Step 1: Check Your Timezone

This solves the vast majority of reset issues.

1. Go to **Settings** in OrderRules
2. Find the **Timezone** section
3. Verify it matches your actual location

If your store is in New York but the timezone is set to UTC, midnight will occur five hours earlier than you expect. Your counter would actually reset at 7 PM Eastern instead of midnight.

**Fix:** Select the correct timezone and click **Save**.

## Step 2: Wait a Few Minutes

Resets can take one to two minutes to process after midnight. If you check at exactly 12:00 AM, the counter may not have cleared yet. Refresh the dashboard at 12:02 or 12:03 AM.

## Step 3: Refresh the Dashboard

The dashboard display sometimes needs a manual page reload to show the updated count. Press **Ctrl+Shift+R** (or **Cmd+Shift+R** on Mac) for a hard refresh.

## Step 4: Verify the Reset Schedule

Make sure you are checking at the right time for your limit type:

- **Daily:** Resets at midnight every night
- **Weekly:** Resets at midnight Sunday to Monday
- **Monthly:** Resets at midnight on the 1st of the month

A weekly counter will not reset on Wednesday night. It only clears at the start of Monday.

## Step 5: Check for Error Messages

Look at the dashboard for any error indicators. If you see a warning or error badge, take a screenshot and send it to support.

## Symptom, cause, fix

| Symptom | Most likely cause | Fix |
|---|---|---|
| Counter reset at the wrong hour | Timezone set incorrectly | Settings → Timezone, then re-check tomorrow |
| Counter still showing last night's number | Reset takes 1–2 minutes, or the page is cached | Wait a moment, then refresh the dashboard |
| Weekly counter didn't reset on Monday | Weeks run Monday to Sunday in your store timezone | Confirm the timezone before changing anything else |
| Nothing resets at all | An error is showing on the dashboard | Note the message and contact support |

Timezone is the cause in most cases, so check it first — it costs ten seconds and rules out the majority.

## Request a Manual Reset

If you need an immediate reset (for example, after running tests that inflated your count), email **support@orderrules.com** with:

- Your store URL
- Which counter needs resetting (daily, weekly, or monthly)
- The date and time of the issue

The support team can reset your counter manually.

## Preventing Future Issues

- Set your timezone correctly during initial setup and avoid changing it unless you physically relocate your business
- Bookmark the Settings page so you can quickly verify your timezone if something seems off
- Remember that all resets use your configured timezone, not your browser's local time

## Related

- [Automatic Counter Resets](/docs/order-limits/auto-reset)
- [Rules Not Applying](/docs/troubleshooting/rules-not-applying)
- [Contact Support](/docs/troubleshooting/contact-support)