Frequently Asked Questions

OrderRules is a Shopify app that gives you complete control over your orders. Set daily, weekly, or monthly order limits, automate store hours, and enforce per-customer rules — all at checkout, automatically. No coding required.

OrderRules is built for capacity-constrained businesses: bakeries, restaurants, handmade goods sellers, limited drop brands, catering companies, and any merchant who has real production or fulfillment limits.

Most apps do one thing — order limits OR store hours OR quantity controls. OrderRules combines all three in one app: order capacity limits, automated store hours, and per-customer rules. One dashboard, one subscription, complete capacity control.

No. OrderRules is designed for non-technical merchants. No coding, no theme edits — just a visual dashboard where you configure your rules. Setup takes under 5 minutes.

Yes. OrderRules uses Shopify's standard APIs and works with all modern themes including Dawn, all Shopify Theme Store themes, and custom themes built on Online Store 2.0 standards. No theme modifications required.

Yes. OrderRules tracks both online and POS orders against your limits. Online and in-store sales count toward the same capacity, with real-time synchronization.

OrderRules automatically blocks checkout. Customers see a clear, customizable message explaining the limit and when they can order again. No orders can be placed until the limit resets.

Daily limits reset at midnight in your store's timezone. Weekly limits reset at the start of each week. Monthly limits reset on the 1st of each month. All resets are automatic — no manual intervention needed.

Yes. Use the Calendar feature to set custom capacity for specific dates. For example: 50 orders on normal days, 200 on Black Friday, and 0 (closed) on Christmas Day.

No. Only active orders count toward your limits. Cancelled, refunded, and failed-payment orders are automatically removed from your count.

Yes. Each day has independent open/close times. You can set different hours for weekdays vs weekends, or customize each day individually.

Yes. For example, you can set a morning window (9am–12pm) and an afternoon window (2pm–6pm), with checkout disabled during the gap.

Use the Holiday Calendar to schedule closures in advance. Set specific dates weeks or months ahead — OrderRules enforces them automatically when the date arrives.

Customers see a customizable message you write. For example: "We're closed for the day. Check back tomorrow at 9:00 AM!" You control the exact wording.

You set a maximum number of orders or units per customer over a specific period (daily, weekly, monthly, or lifetime). OrderRules tracks each customer and blocks checkout when they've reached their limit.

Yes. Set order frequency limits like "1 order per week" or "3 orders per month" per customer. Great for preventing resellers from hoarding limited products.

OrderRules tracks customers by their Shopify customer ID when logged in, or by hashed email address. This ensures limits are enforced accurately even across sessions.

Yes. OrderRules is built on Shopify Functions, meaning rule enforcement runs inside Shopify's own checkout engine via checkout validation extensions. This makes it fast, reliable, and fully compatible with Shopify's platform — including Online Store 2.0, Shopify Plus, and headless storefronts using the Storefront API.

Yes. OrderRules works with all Online Store 2.0 themes — including Dawn, Sense, Craft, and all Shopify Theme Store themes. It uses Shopify's standard Admin API and Checkout Extensions, so no theme code modifications are ever required.

No. OrderRules is lightweight and uses Shopify's native APIs with asynchronous processing and caching. Your store speed is not affected.

Install OrderRules and start your Pro trial — no credit card required. You get full access to all Pro features for 14 days. After the trial, you'll be subscribed to Pro ($9.99/month or $95.90/year) unless you cancel or switch to the free Starter plan.

No. The Starter plan is free forever. The Pro plan's 14-day trial also doesn't require a credit card. Billing is handled through Shopify when your trial ends.

Yes. Cancel your subscription at any time through your Shopify Admin. No cancellation fees. You keep access until the end of your billing period.