What placeholders can I use in checkout error messages?

{period_display}, {value}, {remaining}, {product}, and {past}. Example: 'You can only add {remaining} more {product} (limit: {value} per {period_display}).'

Does the {REM_QTY} placeholder update in real time?

Yes. The remaining-capacity counter refreshes live as orders come in, so customers always see the accurate number of remaining spots.

Where do custom closed messages appear?

In three places: the storefront banner, the product page, and at checkout. The banner and product-page messages are informational — they tell a shopper you're closed or nearly full before they invest time in a cart. The checkout message is the one attached to the actual block, so it's the one that needs to explain what to do next.

Can closed messages be translated into other languages?

Yes, and they are shown to each shopper in their own language automatically. Write your custom text for each language you sell in, and the storefront picks the right one from the shopper's locale — see Languages & Translations for how the matching works.

Can I set a different message for a specific date?

Yes. When you add a closure or a custom-capacity day through the Calendar, that date can carry its own message — for example a holiday note that names your reopening date. It overrides the general closed message for that date only, which is what makes holiday messaging specific rather than generic.

Custom Closed Messages

3 min read

Make Your Closed Message Work for You

When your store is closed or at capacity, customers see a message on both the storefront banner and at checkout. Customizing these messages helps set expectations and encourages customers to come back.

Where to Customize Messages

Go to Settings > Storefront Messages from the OrderRules dashboard.

Available Message Types

Store Closed Message

Shown on the banner and product pages when your store is outside business hours.

Default:  "We're currently closed."
Custom:   "We're closed right now. Check back at 9 AM tomorrow!"

Remaining Capacity Message

Shown when your store is open and approaching its order limit. Use the {REM_QTY} placeholder to display the actual number of remaining orders.

Default:  "Only {REM_QTY} orders remaining today!"
Custom:   "Hurry! Just {REM_QTY} spots left for today's orders."

Limit Reached Message

Shown when your daily, weekly, or monthly limit has been hit.

Daily:    "Daily order limit reached. Check back tomorrow!"
Weekly:   "Weekly capacity is full. Try again Monday."
Monthly:  "Monthly limit reached. New spots open on the 1st."

Special Date Messages

When you add a closure or custom capacity day via the Calendar, you can set a unique message for that specific date.

"We're closed for Christmas. Happy holidays! We reopen December 26 at 9 AM."

Message types at a glance

Message	When it shows	Placeholders
Store closed	Outside your business hours	—
Remaining capacity	Open, and approaching the cap	`{REM_QTY}`
Limit reached	A daily, weekly or monthly cap is hit	—
Special date	A calendar closure or custom-capacity day	—
Checkout error	A rule blocks the order at checkout	`{period_display}` `{value}` `{remaining}` `{product}` `{past}`

Checkout Error Messages

Customize what customers see if they attempt to place an order that violates a rule. These appear at the checkout step.

Available placeholders:

{period_display} -- daily, weekly, or monthly
{value} -- the limit number
{remaining} -- units or orders still available
{product} -- the product name
{past} -- how many the customer has already used

Example:

"You can only add {remaining} more {type} of {product} (limit: {value} per {period})."

Placeholder reference

Placeholder	What it renders	Example output
`{REM_QTY}`	Orders still available today	5
`{period_display}`	daily, weekly, or monthly	daily
`{value}`	The configured limit	3
`{remaining}`	Units this customer can still add	1
`{product}`	The product name	Sourdough Loaf
`{past}`	How many the customer already used	2

Placeholders are written verbatim, braces included, and are substituted when the message renders.

Tips for Writing Good Messages

Be specific -- tell customers when they can order again ("Opens tomorrow at 9 AM" is better than "We're closed")
Be friendly -- a warm tone reduces frustration
Keep it short -- banners have limited space, especially on mobile
Use urgency wisely -- "Only 5 spots left!" creates natural urgency without being pushy
Match your brand voice -- a bakery might say "We can only bake more cakes today" while a tech company keeps it straightforward

Holiday & Blackout Calendar Daily Order Limits