Contact Support
Get Help from the OrderRules Team
If you have run through the troubleshooting guides and still need assistance, our support team is here to help.
Email Support
Email: support@efoli.com
Response time: 24 to 48 hours on weekdays.
For urgent issues (store completely blocked, orders failing unexpectedly), include "URGENT" in the subject line. Urgent issues are prioritized with a response within 4 to 8 hours.
What to Include in Your Message
The more detail you provide upfront, the faster we can help. Please include:
- Your store URL (for example, mystore.myshopify.com)
- A clear description of what is not working
- Steps to reproduce the issue (what you did, what happened, what you expected)
- Screenshots of your OrderRules settings and the problem
- What you have already tried from the troubleshooting guides
Example Support Request
Subject: URGENT -- Orders not blocked when limit is reached
Store: mybakery.myshopify.com
Issue: Daily limit is set to 50, counter shows 50/50,
but customers can still complete checkout.
Steps:
1. Set daily limit to 50
2. Counter reached 50
3. Tried placing a test order -- it went through
Already tried:
- Verified checkout validation is ON
- Cleared browser cache
- Tested in incognito window
Screenshots attached.
Phone Support
Phone support is available on the Premium plan ($19.99/month). Free and Professional plan customers have access to email support.
Report a Bug
If you have found a bug in the app:
Email: support@efoli.com
Include:
- Steps to reproduce the bug
- What you expected to happen versus what actually happened
- Screenshots or a screen recording
- Your browser and operating system
We respond to all bug reports within 48 hours and fix critical bugs within 24 to 48 hours.
Setup Assistance
If you need help configuring OrderRules for your specific business, email support@efoli.com with:
- Your store URL
- A description of your use case (what you are trying to accomplish)
- Any specific questions
We are happy to walk you through setup or configure it on your behalf.