Why is my counter resetting at the wrong time?

Your store timezone is most likely set incorrectly. All resets use the timezone configured in Settings — not your browser's local time.

Is there a manual reset button in the app?

No. Resets happen automatically. If test orders inflated a count, contact support@orderrules.com. Cancelling a test order in full also releases what it used.

Why is my Shopify order counter stuck at yesterday's number?

Reload the dashboard. It does not refresh itself, so a tab opened before midnight still shows yesterday. If a fresh page still shows the old number, check your timezone setting.

How do I fix a counter that resets at the wrong hour?

Open Settings and set the Timezone to match your store's actual timezone, then check again the following day. Resets follow that setting, so a mismatch moves midnight to somewhere else in the world.

Can I reset the order counter manually?

There is no reset button. Resets are automatic and you should not normally need to force one. If a counter is genuinely stuck after you have confirmed the timezone and refreshed, contact support with your store URL and they can look into it.

Counter Not Resetting

3 min read · Facts checked October 12, 2026

My Counter Did Not Reset

If your order counter still shows yesterday's number after midnight, or your weekly count did not clear when Sunday began, the most likely cause is a timezone mismatch.

Step 1: Check Your Timezone

This solves most reset issues.

Go to Settings in OrderRules
Find the Timezone section
Verify Store Timezone matches your actual location

If your store is in New York but the timezone is set to UTC, midnight comes four or five hours early. Your counter would actually reset at 7 PM Eastern in winter, or 8 PM in summer, instead of midnight.

Fix: Select the correct timezone and click Save.

Step 2: Reload After Midnight

A new day starts at zero as soon as midnight passes in your store timezone. There is no job to wait for. But a dashboard tab you opened before midnight keeps showing the old number until you reload it.

Step 3: Refresh the Dashboard

The dashboard does not refresh itself. Reload the page to see the latest count. Press Ctrl+Shift+R (or Cmd+Shift+R on Mac) for a hard refresh.

Step 4: Verify the Reset Schedule

Make sure you are checking at the right time for your limit type:

Daily: Resets at midnight every night
Weekly: Resets at midnight going into Sunday (weeks run Sunday to Saturday)
Monthly: Resets at midnight on the 1st of the month

A weekly counter will not reset on Wednesday night. It only clears at the start of Sunday.

Step 5: Check for Error Messages

Look at the dashboard for any error banners. If you see one, take a screenshot and send it to support.

Symptom, cause, fix

Symptom	Most likely cause	Fix
Counter reset at the wrong hour	Timezone set incorrectly	Settings → Timezone, then re-check tomorrow
Counter still showing last night's number	The page was opened before midnight	Reload the dashboard
Weekly counter didn't reset on Monday	Weekly limits reset going into Sunday, not Monday	Check on Sunday, and confirm the timezone
Nothing resets at all	An error is showing on the dashboard	Note the message and contact support

Timezone is the usual cause, so check it first. It takes ten seconds.

Ask Support to Check a Counter

If a count looks wrong (for example, after running tests that inflated it), email support@orderrules.com with:

Your store URL
Which counter looks wrong (daily, weekly, or monthly)
The date and time of the issue

The support team can check the counter and help correct it. Cancelling a test order in full also releases what it used; refunds and partial cancels don't.

Preventing Future Issues

Set your timezone correctly during initial setup and avoid changing it unless you physically relocate your business
Bookmark the Settings page so you can quickly verify your timezone if something seems off
Remember that all resets use your configured timezone, not your browser's local time

Rules Not Applying Contact Support