Is there a manual reset button?

No. Resets happen automatically based on your configured timezone. If you need an immediate reset (for example after testing), contact support@orderrules.com.

Why did my counter not reset?

Verify your timezone first — this resolves most cases. Then reload the dashboard. If checkout still shows the old limit, load any storefront page, which refreshes the status checkout reads.

When does the Shopify order counter reset?

Daily at midnight in your store's timezone, weekly at midnight entering Sunday, and monthly at midnight on the 1st. There's no reset job to wait for: each period has its own counter, so the new one starts at zero.

Why did my order counter reset at the wrong time?

Almost always the timezone. Resets follow the timezone in OrderRules Settings, so if that is set to a different region than your store, midnight lands somewhere else. Check it first — it resolves most reset complaints.

What happens to an order placed right at midnight?

An order counts toward the day it's placed, in your store's timezone. One at 23:59 counts toward the old day, one at 00:01 toward the new.

Automatic Counter Resets

2 min read · Facts checked October 12, 2026

Set It and Forget It

OrderRules resets your order counters automatically. You never need to manually clear a count or remember to flip a switch.

When Resets Happen

Daily Reset

When: Midnight in your store's timezone
What resets: The daily order counter goes back to zero

Weekly Reset

When: Midnight at the start of Sunday (Saturday night turning into Sunday). The admin shows this as "Resets weekly on Sunday".
What resets: The weekly order counter goes back to zero

Monthly Reset

When: Midnight on the 1st of each month
What resets: The monthly order counter goes back to zero

Reset schedule

Counter	Resets	Note
Daily	Midnight, store timezone	—
Weekly	Midnight entering Sunday	Saturday night into Sunday
Monthly	Midnight on the 1st	—

An order counts toward the day it's placed: one at 23:59 counts to today, one at 00:01 to the new day.

Your Timezone Matters

All resets are based on the timezone configured in your OrderRules settings. If your timezone is set to America/New_York, midnight means midnight Eastern Time.

To check or change your timezone:

Go to Settings
Find the Timezone section
Pick your timezone under Store Timezone
Click Save

If your timezone is wrong, resets will happen at unexpected times. This is the most common cause of "my counter did not reset" issues.

Edge Cases

Order placed at 11:59 PM: Counts toward the current day's limit.

Order placed at 12:01 AM: Counts toward the new day's limit.

What If a Reset Does Not Happen

If your counter does not reset as expected:

Verify your timezone -- this solves most issues
Refresh the dashboard -- the display may need a manual page reload
Load a storefront page -- checkout reads a saved status, and a storefront visit after midnight refreshes it
Contact support at support@orderrules.com if the issue persists, and include your store URL and which limit did not reset

Manual Resets

There is no manual reset button in the app. If you need an immediate reset (for example, after testing), contact support@orderrules.com and we will handle it for you.

Weekly & Monthly Caps Email Alerts at Capacity